Ms Celene Craig:

That is due to having signed off on the detail of it. We are pretty clear, as we have been in the past, in saying that as there are close to 450 million citizens in the European Union area, taking complaints from those numbers on every aspect of the legislation, to be honest, is not workable in practice. We do not believe it could be feasibly managed, even with any amount of resources. We understand where some of those key areas of concern are, and that is the first thing I would say. Perhaps the resources should be targeted to those areas that are of most concern, for example, some of those more egregious forms of harm that can impact users online. We have suggested in the past, and we are continuing to suggest to the working group for its consideration, the idea that there are other ways of dealing with complaints - we can call them more societal-type complaints.

For example, there are co-regulatory solutions and some self-regulatory solutions that might be convened by the media commission. We believe there are a range of practical ways in which the whole gamut of potential complaints could be addressed within the regulatory framework in a way that is not solely left to the platforms to make those decisions. There may be self- and co-regulatory solutions. We can elaborate on those at another time, if members wish. We believe there are very practical ways of breaking up the different forms of content and online harms and different ways of managing them. Perhaps the starting point for an independent complaints mechanism would be to look at and deal with those most egregious forms of harm.