Ms Celene Craig:

I can confirm that we have made a submission to the working group and that it went in today. I understand it will publish all the submissions in due course.

What I can say in general terms is that, as Ms Curtis said, it is a case of trying to balance this issue of scale with the real desirability to have a form of redress for individual complainants where they have been badly impacted by harmful content online. The approach we have taken is that we have not come down in any single way in terms of how it should all be done because it is complex. There are issues of scale and there really are significant issues with the resourcing that would be needed to support it. We hope we have given some options for consideration to the working group that would look at ways of managing scale. As I said, we are not centred on any one approach but we are saying there are different ways in which this might be considered and different choices that might be made to be able to address the core concerns at the heart of it. We fully support, validate and acknowledge the genuine concerns that exist around content. We have made some suggestions to the expert working group on different approaches it might consider in terms of managing this issue of scale and perhaps building the mechanism incrementally over time.

I would add that, in terms of putting in place a workable system, resources, and not just people resources but time as a resource, would also need to be given to this to set up proper systems, policies and procedures. There needs to be clear recruiting and training of staff and there is a need to ensure that the protections for staff working in this area are also in place. Those would all be extremely important elements of planning for such a mechanism. We have made some submissions to the expert group in that regard. That is broadly the thrust of our approach.