Ms Anne O'Connor:

I sympathise with anybody who feels he or she is not getting the service we aspire to give. We have 91 networks around the country. The real challenge for us and the reason we are trying to reconfigure children's disability services is that while there was a range of services that children who were getting a service may have been getting, there were children who were not getting services. For us, it is about trying to look after all the children.

With regard to the approach, we had an approach that was very much based on assessment. There was much focus on assessment but we know that when people were assessed, it did not guarantee them access to a service. Therefore, our approach is now more intervention based. It is about providing a service, not just giving an assessment, because the latter has attracted huge criticism over a number of years. It is a question of change. I am aware that people are having difficulties, and we are absolutely committed to taking those on board.