Mr. Conor Grant:

I agree with a lot of what the Senator is saying. On a point of clarification, the specific number I referenced to Deputy Carroll MacNeill is the number of accounts with which we intervene in our business. The Senator is correct that the figure is across the UK and Ireland. I commit to reverting to the committee with a detailed breakdown of our Irish numbers and what we do. I get his frustration. I am an Irishman living in England and running a business in the UK and Ireland. For me, the Senator nailed it. There are cultural differences. In the absence of a strong and effective regulatory framework and legislation, we have implemented our learnings from other jurisdictions, with the UK being the one we have most commonly adopted. I am not saying that is right but it is what we have done because we recognise there is a desire to improve. We need to do more and focus more on minimising harm.

Many terms have been thrown around today. We talk about problem gambling and gambling disorder. In the UK, we commonly refer to gambling disorder. The academics and specialists do not use the term "problem gambling" as much. Rather, they talk about gambling disorder. It is not sufficient to apportion blame to an individual on this; it is a shared responsibility for operators and individuals. That is why we use that terminology. I think we are saying the same things and we certainly want the same outcomes as the Senator does. I acknowledge and understand his frustration. I agree with it. It is fundamental we get effective regulation and it is evidence-based and gives the regulatory authority the powers to have clarity in respect of the numbers we all need.

We will come back to the committee with the Irish numbers. We have nothing to hide. We want to be fully transparent. We are supportive of what the committee is doing and we want to work with it, as we have done in other jurisdictions, to enhance the protection for our customers. That is fundamental.