Mr. Conor Grant:

We have interventions when we see problematic behaviour and the Senator is correct that we do not have the full picture. That is why we try to get the information. That relates to affordability limits. There are two key points, which are affordability and gambling disorder. We are trying to get more controls around affordability so it does not lead to gambling disorder. We do not have the full picture but we are working very hard to get it.

In the UK in particular we work with many experts and people with lived experience. We have a gambling board of non-executive people who come in to advise us. One is an addiction expert, the leading female gambling addiction expert in the UK. We have people with lived experience who train our staff and help us look for the intangibles.