Oireachtas Joint and Select Committees
Tuesday, 8 March 2022
Joint Oireachtas Committee on Justice, Defence and Equality
General Scheme of the Gambling Regulation Bill: Discussion
Mr. Conor Grant:
I thank the Deputy for the question. Across our UK and Irish division, we intervene every month and review approximately 28,000 accounts. Of these, we take action on approximately 7,000 accounts across the UK and Ireland. The form this action takes ranges depending on the risk. The fundamental difference between retail gambling and online gambling is that we have much greater access to data on people's behaviours in respect of online gambling. With the model we have invested in, we can make predictions. This is quite an important point with regard to how the online business is different. This model allows us to intervene with customers. We have 24-7 monitoring. We know the indicators of harm and when we see them, we step in. That can involve conversations to slow people down or pre-emptive action such as placing deposit limits on customers' accounts. That is where there online business gives a greater level of protection than the retail business historically has.
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