Mr. Pádraig Ó Ríordáin:

There have been a number of mistakes made in the past. It depends on how far back the Deputy wants to go. All industries learn and this industry is evolving quickly. It is a digital industry in the same way as the rest of the world is digitising. If you have the number of customers a company like ours has, it is absolutely inevitable that there will be some errors. The important thing is that we learn from them and we have done that very consistently.