Ms Anne O'Connor:

We definitely have challenges in our teams regarding recruitment in some areas. That is a known challenge. I referred to the three pieces of work that we are undertaking but we have not touched much on the third prong, which is the more qualitative piece of engaging with service users, families and staff to try to get in under what their experience is. Ultimately, that is what is really important here. It is a matter of people's experience of our services and whether they feel the services are having a positive impact on their health. That piece of work will be very informative but the hard edge will be the audit piece in throwing up any issues in all our teams. I would love to say that I do not think we have these problems in other areas but in the absence of some of that hard evidence I cannot be sure and the audits will give us that. Those three pieces of work on which we are embarking will give us the assurance that we cannot definitively have here today. We have excellent services and some very committed and hardworking staff. We have a very highly qualified workforce in our mental health services and it is important for them that we have this assurance because people turning up today or tomorrow to mental health services need to know they are getting a service that is really going to make a difference to their lives. Some of those people have been waiting some time for that service. We are all hugely invested in getting this right. That assurance will come definitively through the processes that we are about to undertake.