Mr. Duncan Robertson:

London has been a fascinating experience. We have three operators there, so it is very competitive. Some of the key learnings there include the significant engagement with stakeholders, including the police. We work very closely with the police. We have contacts with the key central police functions within the metropolitan police service but also in regional areas within London. If there are any issues from our side orvice versa then they have phone numbers and email addresses for all of our operations team who are on-call 24 hours a day, so they can come to us at any stage, and we can work with them. The kind of things that we do include dealing with cases if someone is reported for misbehaviour, for example. When we learn of the incident, we can work out who they were by the journey that they were taking based on the time report and we can call them up and either explain that they were doing something wrong or if it was appropriate we could ban them from the system. We have done that on numerous occasions. It is something that we are not afraid to do because it is essential for maintaining high standards.

Smaller scale operations are doable. We have worked on university campuses and with sports grounds as well, and large employers. We look at each market specifically. We go there, assess it and we work with either the local authority or the private landowner and establish what the service might look like and how it would best serve the people it is supposed to serve. We have got many ways of working within larger cities, but also much smaller areas.

A point was made about training. We teamed up with AA DriveTech in the UK to create an online module. While we have in-app safety quizzes and safety reminders, the point of sale is the key area where we want to encourage people to understand the safety of aspects of riding a scooter.

We also have another module, which is freely accessible to anybody. We promote it through our app. We also promote it through our website. We promote it more widely as well. That would be useful for private riders, either our own or anyone else.