Mr. Brit Moller:

Similar to what Ms Springthorpe mentioned, we do both in-app education and in-person education. I want to highlight the value of public engagement specifically with community stakeholders. For example, Spin has held a few in-person e-scooter demonstrations in Ireland with the National Council for the Blind and for members of this committee. This feedback is important so that we can make adjustments to our service. Maybe we can add a sound to e-scooters to make them more noticeable to the visually impaired. When it comes to rider education, we hold several in-person demonstrations to explain how our e-scooters work and emphasise the local rules because we find that repetition of this information is critical to getting this right. In addition to the in-person education, we also will repeat these rules in the app every time a rider takes a trip to ensure that he or she at least knows the rules and that we take the appropriate steps if the rules are not being followed.