Ms Barbara Delaney:

It is important to say that ComReg has been taking action against service providers with the powers we have. I want to make sure that the committee understands we are ready to take action in that regard, and we will. Using the powers we have, numerous cases in the District Court have arisen since we were last before the committee. We can supply a list of those cases. The Chairman has talked about consumers who have had issues and directly because of the actions of ComReg, approximately 5.5 million refunds have gone to consumers. We want to redress the balance so that when we take action, it is effective, the root cause is eliminated and the same action does not have to be taken again.