Ms Barbara Delaney:

The code covers every aspect of the regime, including wholesale provisions and so on, but I will focus on the consumer provisions. With the code, there are enhanced rights for consumers, for example, in terms of switching, getting an end-of-contract notice, getting best tariff advice at the end of a contract and getting a contract summary template so that a consumer can quickly compare like terms when they are shopping around. There are enhanced powers as part of that.

Those enhanced powers did not directly cover customer service, as we talked about, and that is why the enhanced powers under the code and the complementary pieces under the Bill-----