Mr. Robert Mourik:

That is exactly what the enforcement regime in this Bill is aiming to do. In my opening statement, I said there are two sides of this coin. We have the obligations - for example, the customer charter - but if that is not paired with a workable, dissuasive enforcement legislation piece, it will not work. The only way that operators are going to be proactively compliant with it is if they take that compliance regime that is in this Bill seriously.