Gerry Horkan (Fianna Fail) | Oireachtas source

On the "Prime Time" special, the chief executive of Eir stated the company had people in call centres working from home and while not saying "Tough luck", more or less said that people would have to put up with it. Is it the case that those operators will now face penalties, the consumer will be able to get both redress and compensation and the operator can be fined up to €5 million or 10% of turnover? Will the higher or lower of those two figures apply?