Gerry Horkan (Fianna Fail) | Oireachtas source

How does ComReg propose the sanction regime will work? Is it like a planning permission with regard to non-compliance? Will it send out warning notices? Is that in the Bill? A penalty of €5 million or 10% of turnover can be a large amount and, obviously, it will not be for a small offence. Where does the proportionality regime kick in? If a consumer rings up and does not get a satisfactory answer, can he or she report it to ComReg and ask it to investigate? Does ComReg have to investigate within a certain period of time and come back to the consumer? Is that the way it works?