Ms Barbara Delaney:

Exactly. I did not want to give the impression they are outside the regime. The Senator spoke about the issue of customer service, which was highlighted at our last appearance. We have thought about and proposed the minimum quality-of-service standard and have talked to the Department about it in proposing this Bill. One example of that is how service providers interact with their subscribers, the experience Senator Horkan has talked about. This could be phone interactions, raising a complaint or an issue, or getting a bill sorted. We envisage that under the proposed legislation there would be a charter, which is like a commitment that has consequences.