Richard Bruton (Dublin Bay North, Fine Gael) | Oireachtas source

Could the officials seek to include a requirement that when a customer makes contact about switching they get a rapid response? At the weekend it emerged that half the calls made to some banks are abandoned because no one answers. Could legislation like this make it a requirement that companies report on their responses to calls and have a minimum requirement that customers can contact them and avail of all the wonderful protections Mr. Regan has outlined? If they cannot make contact with their provider it is all set at naught.