Mr. Dermot Lowndes:

I find that when I am coming back from a meeting and I ask the staff if they know a law is coming in, those in the day service sometimes do not listen. The staff will say they do not have time because they have to bring somebody somewhere. We tell them the law is coming in and ask them whether they have information on it, and they tell us they do no know anything about it. If the organisation does not know anything about it, how are we to know? The CEOs should be brought in here and told they should know. There are loads of people working there. I go in and tell members of the platform but I do not tell the others. All staff should be trained. It is great to go to college and learn about disability, but when these people come in to train for the day service, they realise it is the real world. When you are in college, a professor might teach you about legislation or disability law, but in a real workshop situation, somebody could be in a bad humour and tell you to piss off. That person may not hold back. It is great to go to college in Blanchardstown, but when you come into our service, it is totally different. Somebody might be in a bad humour and he or she will let you know.