Ms Louisa Santoro:

In regard to the people we asked who did not have the support of a regular key worker, they are not entitled to a regular key worker because they are in private emergency accommodation and there are no key workers. The DRHE may have given the Deputy a statistic around a housing support worker. A housing support worker will monitor somebody along an application process. If the person is not entitled to make an application, the support worker can monitor him or her along that forever. The housing support workers have a caseload of about 50 or 60 each. They are not key workers, they are not support workers and it is not a generalist support provision. There are no on-site supports at the private emergency hostels so people do not have any access to a regular key worker. Arguably, the three people who did have access to a key worker are in supported temporary accommodation and the others are not.