Ms Mary Hayes:

I am almost certain that it is. Our website is being revamped. It was put up there but it might be difficult to find. I assure the Deputy that it is available and we are happy to send it to you. That is not an issue.

The Deputy is right that there was a huge disparity between the inspections previously. It must be borne in mind however that the physical inspections are done by the inspectorate who would provide reports to us on all services, whether they are NGO or private emergency accommodation providers. Those inspectorate reports will be based on environmental health standards, fire standards, and hazard analysis and critical control point, HACCP standards. That is what the independent inspectorate will do. With the private emergency accommodation PEA we are building up to replicate what the quality standards team due currently in the NGOs. They will be doing the exact same type of questionnaire with the care and case management teams that are going in on an in-reach basis into the PEAs. As the standards develop, around things such as whether people feel respected, and consultations with staff and clients within PEA services, that will become normalised as part of the roll-out of the quality standards. Our quality standards team would be asking those questions of residents within private emergency accommodation. At the moment, for part of that we are relying complaints, but we want to get more proactive and be testing that in the same way we would with an NGO.