Cormac Devlin (Dún Laoghaire, Fianna Fail) | Oireachtas source

I thank Mr. Creegan for that clarity. I will turn to more localised issues in terms of the complaints procedure. Probably all Deputies on this committee are aware that there is quite a volume of complaints specifically about some of the private operators. In my case, the issue relates to Go-Ahead. I am aware of relentless and continuous complaints about bus services, between cancellations, late arrivals, and buses disappearing from schedules. It is really unacceptable. People cannot rely on the services, specifically the routes 17, 63, and 175. This is not isolated. This is practically daily. The response from the NTA has been quite poor. If I am being honest, I think that the response should have been more robust, because as Ms Graham said to previous Deputies about the PSO, there is an agreement in place and the contractors are meant to be adhering to what they say and that is not being done. What else can we see from the NTA in terms of improvements to those services?