Mr. Robert Morton:

This afternoon, for example, Dr. O'Donnell will meet the medical staff in one hospital where we are having challenges with arrival handover delays. It does happen. The process I am referring to is a formal escalation process agreed between the hospitals and the National Ambulance Service. We follow a joint escalation process that involves our front-line staff. It involves our NEOC staff and managers. As it escalates through the various levels, various people become involved up to and including myself and Dr. O'Donnell as the clinical director. Perhaps Dr. O'Donnell might want to touch on this also. He is intimately involved in the subject matter today.