Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

We had a major decision on a record fine relating to IT problems in a regulated financial institution. I am not asking the witnesses to comment on this. Ulster Bank has been plagued by IT failures in the past and many of its customers have been left high and dry without access to their accounts for numerous weeks in the past. Can Ms Howard speak to the committee about the challenge of merging the IT of Permanent TSB and Ulster Bank and the compatibility of the systems? What confidence can Ms Howard provide to customers as their accounts are moved over, as we would expect when this agreement is legal and complete, that there will not be any glitches into the future?