Mr. Gerry Cross:

On the points regarding the business interruption insurance and publication, this is always a tricky area. We were focused on how we could deploy our resources to get the quickest, best outcome for the policyholder. That has been and is what is happening. We do not have a role. The Central Bank is not the courts, the UK FCA, which has its own specific powers, or the Financial Services and Pensions Ombudsman.

For us, it has been hugely important that we have been able to take that very strong engagement with firms and drive those outcomes, which I think have really left policyholders in a very good position notwithstanding the clear challenges that are still there.

In terms of the code of conduct, the point made about the ambiguity of claims is really important. I very much agree that there has been a shift in expectations, be it in this sector or elsewhere, so that any ambiguity will not be interpreted favourably, which is a huge step. In the context of codes, we are currently considering the consumer protection code and the review relating to it. Aspects such as this one will form part of that review.