Cormac Devlin (Dún Laoghaire, Fianna Fail) | Oireachtas source

Ms Buckley specifically referred to the staff and thanked them for their work and the way they did it during the pandemic. My experience showed they were very much engaged and were able to correspond with us and our queries. That was also true for members of the public who engaged with them. I know that there were pressures there. Given what Ms Buckley has said about the volume of paper they deal with ordinarily, it is only right that we acknowledge the way in which they worked. I want to put that on the record today.

ICT was one of the main recommendations in the review. Ms Buckley mentioned cases that were backlogged or had been hanging around for some time. Were any cases lost due to paper-based files? Is there an idea of the cost of the introduction of an ICT system? From what Ms Buckley said about the existing capabilities or lack thereof, it will have to be built from scratch.