Ms Carol Bolger:

I thank the Chairman and appreciate the compliments. I am glad to hear he has not received any complaints. We obviously do get complaints but we deal with them as best we can and, hopefully, resolve them. Overall, our brand is held in good stead.

Deputy Lowry has asked specific questions about our investment in the post office network, and about board members. Our strategy for the next few years outlines our intention to invest between €200 million and €300 million in our post offices generally. That is broadly split on a 50-50 basis between our retail business and our mails and parcels sector. An Post has been reinvigorated in recent years. It has rebranded. We want to become a digital company. We want people to see us as a modern organisation. That investment will continue to see that modernisation in the post office network. Likewise, in the mails and parcels sector, we want to see a best-in-class logistics network. That is where investment will take place.

We have a meeting next week to consider the situation around board membership. We hope to move forward then and I hope we will have made three appointments before Christmas. That might be a challenge but those appointments are imminent. There is great interest in the board, which I find heartening because we need to get the best people we can to lead this organisation into the future. We are aware of the skills we need. We are looking to our organisation for the future and asking where we are taking the organisation. Sustainability is one of our key requirements. We want somebody around the table who can challenge the organisation and support the board in our sustainability agenda, which is a top priority for us as an organisation.

I hope I answered the Deputy's questions.