Dr. Fergal Lynch:

I thank Deputy Devlin for the questions. Again, I will take them in order. We are very conscious of the issues raised by the Ombudsman and I very much welcomed the practice of the Ombudsman's team of visiting centre before Covid-19 hit. That was very much welcomed.

He commented that the residents welcomed it because they had a means of chatting directly to the Ombudsman's team. We very much welcomed the feedback that produced as well.

In terms of complaints, we fully understand it is a very difficult time and it has been particularly difficult for people in direct provision during the pandemic, which unfortunately is still with us to a certain degree. We have put in place a number of measures to meet, as much as we possibly can, the concerns and complaints in the system, be it to do with the pandemic or otherwise. We have a customer service team, which is developing a form of feedback system for International Protection Accommodation Services, IPAS, residents. We also have-----