Oireachtas Joint and Select Committees

Wednesday, 10 November 2021

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Corporation Tax Issues and General Scheme of the Central Bank (Individual Accountability Framework) Bill 2021: Minister for Finance

Photo of John McGuinnessJohn McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Yes. He has been exercised by all of this. I respect the fact that you do not deal with individual cases. I am not asking you to do so. I am just asking that you emphasise with the banks that it is high time those cases that are lingering on were dealt with. What you get from the bank is an acknowledgement of the case being before it and it could be another five years before you get a letter from the bank saying, "I am sorry about the delay. It is taking some time but we are still examining your query or your complaint." It goes on and on and on. The individual on the other end is not only getting older but is having to carry with them in their lives the stress and the trauma and everything that means.

There cannot be a significant number of cases. Similar to the situation in respect of the Educational Building Society, EBS, it is time for these banks to draw a line under the cases and use their common sense and decency, if they have any decency left, to approach the cases and sort them out. I ask the Minister to tell the banks to deal with these cases in a sympathetic manner.

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