Dr. Michelle Minihan:

I will respond to that query. If consumers or householders are experiencing discoloured water, they should in the first instance log a call with Irish Water, get a reference number from Irish Water and request that the issue is looked into and resolved. If they are unsatisfied with the response they receive, they can contact the EPA and we will follow up with Irish Water to ensure that the complaint is addressed and resolved. Generally, once a certain number of complaints about discoloured water is reached in a given locality, that will be escalated further within Irish Water.