Ms Katy MacAndrew:

I stress the importance of supporting staff emotionally and psychologically through Covid. Staff are trying to work with emotional regulation with clients. If staff are not regulated properly, that is an issue. We increased clinical supervision during the Covid period. Staff needed it, particularly initially and halfway through. We saw that was a good way to increase the supports clients got. If the staff were regulated, the clients could co-regulate with them. Supervision, in terms of making sure staff were really supported, has been crucial.