Joe Flaherty (Longford-Westmeath, Fianna Fail) | Oireachtas source

I thank the departmental officials for participating in this meeting. It is great to see this Bill. It is welcome and important legislation. Keeping up with the sector is probably difficult, given that there is so much change and innovation and so many new concepts, particularly online.

The grey and black lists will be set out in the legislation and will try to keep pace with what is a fast-moving sector. What will that scenario be? Will officials update the lists or can they only be updated through subsequent legislation? Will they be reviewed annually? What will be the criteria for being added to the lists? Will they be set by the Department or will retailers and, more important, consumer organisations have an input? A great deal of learned experience will feed into the process, reflecting where customers have been aggrieved. This point was spoken about earlier, but I would appreciate it if Ms McNamara expanded on it.