Ms Clare McNamara:

It is not necessarily covered by this legislation because consumer rights in terms of flights and the cancellation of flights are the responsibility of the CAR. That is the Commission for Aviation Regulation - I had to try to think about what the acronym stood for. Consumers have recourse to the CAR when it comes to flights, in particular the cancellation of flights and the right to a refund. Any consumer in that situation should be going to the CAR in the first instance. In particular, the chargeback situation is not necessarily covered by this legislation.