Ms Ciara Morgan:

It is a tricky issue, as the Senator can appreciate. This is one where we probably intended to address this in the statutory guidance and, again, to set out what best practice should look like. We will be clearly signalling that if someone has an ongoing case, and maybe they have not given feedback and maybe it has been some time since they gave feedback, they would take that opportunity to have that feedback conversation, to take the spirit of the legislation, if not necessarily the letter of the legislation.

The question the Senator is raising around compensation in regard to ongoing cases and the new compensation measures is a trickier one. We might have to take that away and have a look at it, if that is okay.