Mr. Rory Fitzgerald:

I cannot give the Senator a figure on that. Sometimes the training weeds people out because it is not a role for everybody. If people went home after taking calls and could not get them out of their head, they will not do the role. Our initial training lasts eight weeks and often, if 20 people start off, we might end up with 14 who go on to start taking calls. That is an important process too because we do not want people in there who cannot cope with it or find it will upset them the whole time.