Mr. Rory Fitzgerald:

I thank the Senator for his question. We do get quite a number of repeat callers. We do not have statistics on that though, because the information we collect is basic. Regarding the age profile, we only categorise callers as being aged over or under 18. We get people calling us who are teenagers and then right up to people in their 90s. Our callers come from right across the mix of ages and from across the spectrum of society. We also get non-nationals calling us who may be struggling because they have been away from home and were unable get back to their own countries during Covid-19. Our callers, therefore, represent a huge mix of people and circumstances.