Mr. Joe McGrath:

What I mean by that is that everyone can read printed language, but some are struggling to read it, so they need it put into simple plain English that they can understand. Sometimes they do not get the support to do the things they need to do because the support is going home at 5 p.m. It could be the case that material arrives at the house in the evening when the person concerned comes home and they may not be able to understand what it is. I am one of the lucky ones. I can read and understand printed material fairly well, but there are many others out there who do not have the same understanding as I do.