Ms Anne O'Connor:

These initiatives were agreed in advance of this year. They come from the service plan that was agreed before this year. We then had the surge from January to March of this year and its impact. We then moved straight into the cyberattack and we are still recovering from that. As regards confidence, the reality is that many things have happened. Some of those initiatives have been deferred. However, when one looks at what has been delivered, in line with the funding that has been made available, we made very considerable inroads on several initiatives, particularly in the context of what has already been described several times this morning.