Ms Anne O'Connor:

We do issue notices under the service arrangements, so where an organisation is consistently non-compliant, it gets a notice under the service arrangement and we then work with it. In the main, we have had a couple of organisations, one quite publicly of late, with which we have had significant difficulties. We have issued notices but we have worked with them and their boards in general to turn that around because, clearly, a lot of these organisations provide very valuable services that we want to sustain. However, we do issue notices under the service arrangement.