Ms Fiona Coyle:

There were many very interesting questions there. In terms of the cross-departmental piece, leadership is important so that there is the commitment of senior civil servants, ideally Secretaries General, if not at assistant secretary level, because unless the decision makers are around the table, progress is slow to happen. That needs to be driven then through political leadership. Although we recognise that change will not happen overnight, there has to be a vision of what can be achieved and there must be both the investment and the leadership to drive forward the reform that is needed.