Mr. Barry Lowry:

We have a resolution process. As Ms Canavan explained at the start, if we could be in a position in which priority calls, first of all with regard to travel, are coming to the call centre, then we can get those addressed as a matter of priority. The difficulty is we do not know. We are dealing with health data and we do not know the priority of individuals when we are sending them their certificates. Some people have no intention of travel. Some people have urgent travel coming up, but there is no way to discern that from the data we have.