Ms Elizabeth Canavan:

Of course we were anticipating a greater number of calls as of the past couple of weeks. We acknowledge that. We bumped up our numbers and put in additional resources to try to respond to that. To be clear, we anticipated that and did our best to meet that need.

As regards people travelling, it is very important that people do not conflate their right to travel or their right to board with their DCC. The DCC is an accreditation that is verifiable and accepted across the EU, which tells the country into which people are arriving what their status is. Those countries have their own quarantine rules and their own domestic policies about what they accept as verifiable proof. What we are saying to people is that the most important thing they have to do is check what the country requires. Most countries require a passenger locator form in advance and many countries require people to indicate their vaccination status, or test or other status, as part of that. All countries that are participating in the DCC-----