Oireachtas Joint and Select Committees
Wednesday, 21 July 2021
Joint Oireachtas Committee on Health
Update on the Roll-out of the EU Digital Covid-19 Certificate
Ms Elizabeth Canavan:
That number of calls were processed, which means that the callers spoke to an agent and had their specific query dealt with. There would also be people who got information as part of the interactive voice response, IVR, system, which allowed them to either be redirected, get the information they were looking for or be directed to the Department of Foreign Affairs' lines.
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