Ms Elizabeth Canavan:

Yes. In the past fortnight the Government made a decision on the use of certification in the context of hospitality. I acknowledge that. Regardless of what our information was at that point, however, we could not have built the call centre faster than we did, which was within six weeks. We have stood it up in an incredibly short period and we are continuing to add to it, but, regardless of the additional information we had in the past two weeks and the expected demand, which we could have of course anticipated in the past fortnight, it would not have allowed us to build the capability and capacity any faster than we had already planned. We have continued to accelerate that capacity. We put in an emergency line last week to try to spread out some calls. We have also developed the portal for recovery certificates for later this week in response to what we now know was a much larger likely demand than we had anticipated when we started.