Bernard Durkan (Kildare North, Fine Gael) | Oireachtas source

Is it possible to update and streamline the helpline? When we get to a situation where the helpline becomes a need, in so far as the traveller is concerned, can we separate out the ones that require to be dealt with instantly or refer them to a position where they can be dealt with? We hear stories of people waiting for between half an hour and three or four hours. That should not happen. It does not work. We all know that calls can be backed up and it is impossible to track them with any kind of veracity. Can we do something there?