Mr. Barry Lowry:

One of the advices that we have online and that people at the call centre ask is if callers have checked their junk email. It is in the communication that we put upfront as well because we appreciate that can happen.

We went through a very robust process to make sure that the emails that we sent would not end up being treated as spam by email servers. There is a process of assurance one can go through to minimise the chances of that happening and we followed that process. That is why we did not issue all the emails in one block but over a period of several hours.