Mr. Barry Lowry:

Some changes which are relatively simple to make, such as a different email address. However, if a fundamental change is being requested, then further investigation must be undertaken to ensure that the health record of someone else is not compromised. That is why Ms Canavan said that some requests can be a little more complex. In the majority of instances, if the changes required relate to something like people's email or postal addresses, as does happen, then those requests should be pretty straightforward to fix and it should be possible to get the replacement certificate sent out quickly.