Ms Elizabeth Canavan:

We are asking people not to worry just yet. The first batch of post I mentioned, with 160,000 certificates, went out yesterday and should be in letterboxes this morning. It is literally a logistical question of how many we can print to get in the post for next-day delivery. Our colleagues in Revenue are supporting us in that to get us through the backlog. On the emails, I will hand over to my colleague Mr. Lowry who is handling that.