Ms Roma Burke:

That is a really good question. There is no doubt the environment in which we have had to live over the past year or so has had an enormous impact on the way people go about their business and daily lives. We have all learned an awful lot from it.

One thing I think people have learned - this has come through in some surveys - is that saving and putting away money for the longer term is important. Where that money goes into retirement savings it is particularly important to help people understand what they are doing, making sure they make the right decisions for themselves and their families. Pensions has a name to it that can be a little more intimidating for people than other investments and financial products. Pensions are complicated. One thing I have found over the years is that where you can help people understand and gain confidence in what they are doing, they take things on with both hands and are embracing of this. A big item for me will be helping people to be more confident in their saving for later life, including through understanding the various tools and options available to them. The Chairman mentioned that if you stop work and do something else, there is an opportunity to continue your PRSI contributions. That is a very valuable part of the options available to us and should be encouraged. There is also understanding how much you need to save for retirement, how you go about it, what options are available when you get to retirement and managing expectations. I think a big part of our role will be to help consumers and people saving for retirement understand and be comfortable with that part of their financial planning journey towards retirement. I think that will be a big focus. This is not just technical stuff for technical people; we have to make it accessible to everybody.