Ms Cathy Mannion:

Yes. We encourage customers to make a claim to us. As soon as the company becomes insolvent, we put up notes on our website and we try to get as much information as possible to consumers. On occasion, we have got people in the company to help us to contact all the consumers. It works quite well in some cases where we actually get the company to work with us. Generally, it wants to work with us to look after its customers and make sure they get their money back.