Mr. Eamonn Crowley:

I do not have some of the detail the Deputy asked for to hand. His questions are quite specific. I am happy to come back afterwards with information on the financial aspects.

With regard to the tracker mortgage examination, we substantially completed it in 2017. We completed the investigation with the Central Bank in May 2019 and paid the fine at that stage. We admitted to misdemeanours with respect to publication. That was more than two years ago.

We continue to engage with the FSPO with regard to tracker cases where customers have, in some cases, raised those cases directly with it. They do not necessarily have to come to the bank to raise those issues, and can instead go directly to the ombudsman. In the region of 200 cases are with the ombudsman at this moment in time. We also have some cases of tracker customers, which are in a legal process through the court system.

There are approximately 80 cases at present. With regard to the number of impacted accounts, there are more than 2,000 and we have redressed and compensated these customers.

With respect to the comment on the 18 findings from the FSPO, naturally this is something on which we engaged with the ombudsman directly. Some of the findings were partial findings and others were full findings against the bank, depending on the nature of the engagement. It is fair to say the bank was probably one of the first, if not the first, bank in the tracker mortgage examination. Hence, the engagement with the ombudsman is more mature and we had more cases earlier than other banks. This is what may give rise to these numbers. We absolutely accept that engagement not only with the ombudsman but also with customers is very important to resolve this issue.

With regard to the number of properties that were at issue, I do not have the exact number in front of me but it was in the region of 40. I apologise, it is one of the items I just do not have to hand but it is something I will come back to. With regard to provisioning, naturally I mentioned the fact there are still in the region of 80 cases involved in the legal process. We have provisions in our accounts to cover legal costs and ongoing costs related to this engagement in the court process.